Walk me through a design decision you made that user research contradicted.
Write your answer first
Saved on this device only — nothing is uploaded.
Reveal model answer & level guide
I would pick a case where I was genuinely wrong rather than one where the research was flawed. I would explain the decision and why it seemed right, what the research actually showed, and how I separated a usability failure from a comprehension failure before changing anything — those look the same in a session and have opposite fixes. Then what I changed and what the next round showed. The strongest answers say what they now do earlier to catch that class of mistake, usually testing the riskiest assumption before building the polished flow.
- Entry
- Tell the story honestly and say what you changed.
- Mid
- Explain how you diagnosed why the design failed, not only that it did.
- Senior
- Say what you changed about the process so that class of mistake gets caught earlier.