Contact
ReachRole is a small, independently built product. There is no call centre and no ticket queue — support goes to one inbox, and you get a reply within 2 business days.
Email contact@reachrole.app with anything about ATS scores, resume tailoring, templates, portfolio pages, or interview practice. Including your account email and a short description of what you expected to happen helps us answer in one reply instead of three.
For anything about a charge — a refund request, a payment that did not unlock Pro, or a duplicate charge — email contact@reachrole.app with the subject "Billing". Pro purchases carry a 7-day money-back guarantee; the full terms are on the Refund Policy page.
Payments are processed by Razorpay. ReachRole never sees or stores your card, UPI, or bank details.
To download or delete your data, email contact@reachrole.app from the address on your account. You can also delete your account yourself from the profile page, which removes your resumes and analyses. What we collect and how long we keep it is set out in the Privacy Policy.
Found a bug, a broken download, or a security issue? Email contact@reachrole.app with "Bug" or "Security" in the subject. Security reports get looked at the same day.
For partnerships, campus and placement-cell enquiries, or press questions, email contact@reachrole.app with "Business" in the subject.
ReachRole is operated by Shivani, an individual seller based in India, and sells to customers in India. Payments are collected through Razorpay. Prices are shown in Indian rupees and include all applicable charges. Pro is delivered instantly inside your account — there is nothing physical to ship.
Related pages: Terms of Service, Privacy Policy, Refund Policy.
